Context

The current feedback form contains too many fields and requires the user to describe the situation in detail beforehand using a rigid questionnaire. This scenario creates a high entry barrier and increases the likelihood that visitors will not submit their request at all.

Goal

Make the first contact with the project as simple as possible: users should be able to start a request quickly, while necessary details are gathered gradually through conversation.

What to Do

• Analyze the current set of form fields and determine the minimum required information for initial contact.
• Remove mandatory fields that can be clarified later.
• Design a short entry scenario: a minimal form or launching a conversation with an AI agent.
• Implement an AI agent that consistently clarifies the task context in natural language instead of a long static questionnaire.
• Make the dialogue adaptive: do not ask the user questions whose answers are already clear from previous messages.
• Provide an option to quickly proceed to submitting the request without going through the long scenario.
• Generate a final structured summary of the request for further processing.
• Provide a clear fallback scenario in case the AI component is unavailable.

Result

Instead of an overloaded questionnaire, the user gets a simple entry into the request process, and additional details are gathered through a convenient dialogue with an AI agent.

Definition of Done

• The first step requires a minimal number of actions and fields.
• The user can describe the task in free text.
• The AI agent clarifies only the missing context.
• The request outcome is formatted in a structured way.
• A working non-AI fallback is available.
• The scenario works correctly on mobile devices.

Limitations

Do not collect excessive personal data and do not publish internal request routing rules, private prompts, API keys, or other sensitive parameters in the public task.